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Help Center

When you receive the package, please confirm in front of the courier that the machine is not damaged and then confirm whether to sign for it If the box is damaged, please make a claim with the local logistics and report the following problems to us as soon as possible

1. Picture of damaged outer box

2. Pictures of damaged machines

3. The SN label on the side of the machine

In addition to the machines purchased in this store, other platforms even if they are EASUN &POWLAND brands, please contact the platform where you purchased the machine at that time to handle after-sales, because we have many different sales teams, and each machine has a unique number, sorry we do not have the right to deal with you After-sales service of purchasing machines on other platforms, thank you! In addition, if there is a problem with the machine purchased in our store, please follow the after-sales process below SUPPORT to collect the information and then send it to us and remark your order number in the subject of the email, so that we can deal with your problems more quickly and in a timely manner. Thank you for your support and understanding!

ranee@easunpower.com