Shipping Policy
Shipping Policy
Our goal is to offer you the best customer experience, no matter where you live. Every day, we deliver to thousands of customers across the world, ensuring that we provide fast and reliable service at all times.
🚚 Shipping Fee Policy
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Free shipping is available for orders shipped to European Union countries and the United Kingdom.
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For other countries or regions, shipping fees will be calculated and displayed at checkout based on your delivery address.
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Please verify that your shipping address and calculated shipping cost are correct before completing your payment.
📦 About Shipping Times for 51.2V Batteries
Due to special transport requirements for lithium batteries, 51.2V LiFePO4 batteries may require additional processing time.
For deliveries from our Poland warehouse, the estimated delivery time is 7–12 business days, depending on the destination country’s distance from Poland.
🏢 Warehouses in Europe
Shipping carriers: DHL, FedEx, UPS
Processing time: Orders ship within 72 hours (business days only, excluding pre-sale items)
Delivery time: Estimated 2–7 business days
🏢 Warehouse in the United States
Note: Ships only within the U.S. Please do not select U.S. warehouse shipping if your destination is outside the United States.
Shipping carriers: USPS, UPS
Processing time: Within 72 hours
Delivery time: Estimated 2–7 business days
🏢 Warehouse in Australia
Note: Ships only within Australia. For other regions, please do not select Australia warehouse shipping.
Shipping carrier: Australia Post
Processing time: Within 72 hours
Delivery time: Estimated 2–7 business days
🏢 Warehouse in China
The China warehouse supports international shipping worldwide.
If your country or region is outside our regular delivery range, please contact customer service to confirm shipping availability and cost.
Shipping carriers: DHL, FedEx, UPS
Processing time: Within 48 hours
Delivery time: Estimated 8–15 business days (depending on your location)
📦 Order Tracking
Once your order is successfully placed, you will receive an Order Acknowledgement email with your order details.
After shipment, you will receive a Shipment Confirmation email that includes your tracking number, carrier details, and shipment status.
You can track your package directly on the carrier’s official website.
🌍 International Shipping & Customs
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Available shipping options vary by destination. Please enter your full address at checkout to see available services.
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International shipments may be subject to customs and import taxes, which vary by country. Customers are responsible for these charges.
For more information, please contact your local customs office.
⚠️ Additional Notes
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Please make sure the shipping address is accurate before payment, as we will ship to the address provided.
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If the product is damaged in transit, please contact us within 3 business days of receipt at penny@easun-energy.com, and include photo or video proof.