Payment Policy
Payment & Security Policy
This policy applies to all purchases made through easun-energy.com, operated by EASUN POWER TECHNOLOGY CORP LIMITED.
Accepted payment methods
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Apple Pay / Google Pay
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PayPal (subject to PayPal Buyer Protection)
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Klarna (pay in installments / pay later, per Klarna terms)
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Cards: AMEX, VISA, Mastercard, Maestro
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SEPA Bank Transfer (EU/EEA only)
Checkout automatically shows the methods available in your country and on your device.
SEPA Bank Transfer (EU/EEA)
To better serve EU customers, we support SEPA Credit Transfer (SCT).
How to pay
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Select Bank Transfer (SEPA) at checkout.
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You’ll receive our bank details on the confirmation page and by email:
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Beneficiary: [Company legal name]
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IBAN: [Your IBAN]
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BIC/SWIFT: [Your BIC]
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Bank: [Bank name]
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Reference: Please include your Order #.
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We verify funds within 1–3 banking days. Orders unpaid after 3 days may auto-cancel (public holidays excluded).
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Payments are accepted in EUR. Any bank fees are charged by your bank.
Compliance & consumer protection
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SEPA imposes strict KYC/AML and compliance requirements on merchants’ receiving accounts (account opening due diligence, transaction monitoring, anti-fraud controls, etc.).
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If your order is not fulfilled or there is a dispute, you can contact your bank to initiate a recall/claim.
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For SEPA Direct Debit (SDD) charges, consumers have an 8-week “no-questions-asked” refund right after the debit; for unauthorized SDD you can dispute up to 13 months with your bank.
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For SEPA Credit Transfer (SCT), your bank can request a recall / dispute processing (success depends on timing and the policies of the sending/receiving banks).
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Because of these bank-level safeguards and merchant obligations, you do not need to worry about fraud: SEPA provides strong protection and traceability (your bank’s terms apply).
Tips for faster matching
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The account name must match the order name; otherwise, processing may be delayed.
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Do not use crypto or third-party escrow accounts.
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Keep your transfer receipt until your order shows “Paid”.
Card & Wallet Security
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Our site uses HTTPS/TLS encryption end-to-end.
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Where supported by your issuer, we use 3D Secure (3DS) for added protection.
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We will never ask you for your card PIN, online banking password, SMS codes, or one-time passcodes.
Refunds & Timing
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Cancellations and refunds are returned to the original payment method:
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Cards / Wallets: typically 3–10 business days (issuer/processor dependent).
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SEPA: refunds or bank-processed disputes usually 1–3 banking days once approved; bank recalls follow each bank’s timeline.
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Product-related returns follow our Return Policy
Anti-fraud & Verification
To protect customers and our platform, we may perform extra verification in cases such as:
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Unusual order value, address, or ordering behavior;
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Multiple failed payment attempts or high-risk device fingerprints;
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Rapid repeated orders in a short period.
These checks do not affect your legal rights (including SEPA dispute/recall options).
Contact us
If you have any questions about payment, settlement, or refunds, please reach us:
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Email: penny@easun-energy.com
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WhatsApp: +86 133 9289 4797
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Hours: Mon–Fri, 09:00–18:00 (CET/local time)